COVID 19 UPDATE
CLIENT SAFETY UPDATE
As our community continues to work together to limit the spread of the COVID-19 virus, we’d like to take a moment to provide you with an update on the precautions our hospital is taking to ensure the safety of our patients, clients and employees. Hospital Cleaning Protocol & Staff Illness Our hospital continues to observe the CDC’s recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who are displaying flu-like symptoms and/or have tested positive for COVID-19. Facility Cleaning In addition to our regular cleaning schedule, we have added additional deep cleaning protocols which include an increase in cleaning frequency and use of pet-friendly chemicals verified to kill the COVID-19 virus by the CDC and EPA. Staff Illness Any staff member who is displaying flu-like symptoms or has tested positive for the COVID-19 virus will be asked to stay home until cleared by a medical professional. Staff members who traveled to a high-risk area within the past 14 days will be asked to remain away from work for an additional 14 days as a safety precaution
Clients Affected by COVID-19 If you or a member of your household have tested positive for COVID-19, are displaying flu-like symptoms and/or have traveled to a high-risk area (https://www.cdc.gov/coronavirus/2019- ncov/travelers/after-travel-precautions.html) within the past 14 days, we ask that you please observe the following protocols: Appointment Cancellations Please contact our hospital as soon as possible to reschedule your pet’s appointment and discuss treatment options. For emergent cases, we will work with you in finding available care at a nearby emergency facility. Medication/Food Pick-Up If your pet is in need of a prescription medication or food refill while you are ill, please call ahead and alert our staff that you will be arriving to pick up your pet’s items. Upon arrival, please remain in your vehicle and call our front desk to let them know that you have arrived. One of our staff members will deliver the items to your vehicle, passing them through the passenger window. Given the airborne nature of the COVID-19 illness, we ask that you please refrain from engaging in conversation with the staff member who delivers your items, but rather continue to utilize the phone as your primary method of communicating with our team.
COVID-19 Risks for Pets According to the AVMA, CDC and WHO, there is no current evidence to suggest that pets can become sick from the COVID-19 virus or be a source of infection to humans or other animals. Research is continually underway and we encourage clients to continue to monitor the situation via the AVMA (www.avma.org) or CDC (www.cdc.gov) websites. As always, the safety of our patients, clients and employees remains our top priority. We will continue to provide updates on COVID-19 safety as the situation evolves, but please feel free to reach out to our management team with any additional questions or concerns.
The safety of our clients, patients and employees is always our top priority. It is with that in mind that we have made the decision to temporarily close our lobby until further notice. Veterinary services will remain available during our normal business hours with a few adjustments to how we receive you and your pet, including:
COVID - 19 UPDATE
• APPOINTMENTS & MEDICATION/FOOD PICKUP
Upon arriving at our clinic, please remain in your vehicle and contact us via phone to let our team know that you have arrived. A team member will then meet you at your vehicle to escort your pet inside for their appointment and/or deliver any products you need to pick up. Payments can be made over the phone or taken in the lobby, if free of other clients.
If you need to accompany your pet inside, please limit the number of people who accompany you to the least amount possible. We ask that no one who is experiencing flu-like symptoms or has been exposed to someone who has tested positive for the COVID-19 virus enter the facility at this time.
• REFILL REQUESTS
To submit a medication or food refill request, please contact us via phone, email or online refill request form. We will contact you when your refill is ready and deliver it to your vehicle upon your arrival.
Please feel free to contact our team with any questions or concerns you may have about our temporary changes in service. We thank you for your patience and understanding during these unprecedented times, and for helping us keep our community safe!